Delivery & Payment

Shipping information

How we ship

Before leaving our premises, each item is carefully inspected and packed to make sure it reaches you in perfect condition. We strive to keep shipping charges as low as possible and only use shipping companies we trust to deliver your order safely and on time.

Where we ship

We can ship to most countries in the world. If you do not reside in Sweden or the EU, please note that on top of the order payment, you will have to bear any customs charges when your order reaches your country. We have no control over these and advise you to contact your local customs office. If you do not know how to do this, please contact us, and we will be happy to help you in this regard.
We exclusively deliver to residential buildings. It is essential that your name is displayed on the door or mailbox.

Delivery Times

We normally dispatch orders within 24 hours of receiving them. Orders within Europe have a delivery time of approximately one week. Most orders will reach customers outside of Europe within 14 days. Note, however, that this is an estimate and that deviations can occur.

Extra charges outside the EU:

When you order from a country outside the European Union – please note that the prices are excluding VAT and that shipping costs do NOT include any customs duties or other taxes or import fees that may be levied in the country of destination. 

Extra charges, such as customs duties, taxes (e.g. VAT) and other import fees for countries outside the EU will be paid by you, the customer, on delivery by UPS. Please contact your local customs office for further information on local tariffs.

If you for any reason want to return an item, Elodie Details will not refund any customs duties or taxes that you paid on delivery.